DLPSWAP Stay safe

HELP & SAFETY

Support that puts
your security first.

Find clear answers and practical guidance for using wallet apps safely.

Explore common questions
✓ Independent wallet security guidance ✓ Your secret recovery phrase stays private

IMPORTANT SECURITY REMINDER

Your Security Matters at DLPswap

At DLPswap, protecting your wallet and digital assets is a priority. Always connect your wallet through a trusted wallet provider and carefully review transaction details before approving them.

THE HELP DESK

Frequently asked questions

Quick, straightforward answers to help you stay in control.

What is a recovery phrase?

A recovery phrase is the master backup to a self-custody wallet. Anyone who has it can control the wallet and its funds. Store it offline in a safe place and never share it with a website, support agent, or anyone contacting you.

How do I connect to a decentralized app safely?

Open the app's verified website yourself, then connect using your wallet's official browser extension or in-app connection feature. Check the domain carefully and review every permission request in the wallet before approving it.

Will support ever ask for my private key or recovery phrase?

No. Never send these details through a form, chat, email, or direct message. Anyone requesting them is trying to gain control of your wallet. A legitimate wallet connection should be approved in your wallet app and should not require disclosing your recovery phrase to a website.

I shared my recovery phrase. What should I do?

Assume the wallet is compromised. Using a trusted official wallet app on a clean device, create a new wallet with a new recovery phrase and move remaining assets to it as soon as possible. Do not reuse the exposed phrase. If funds are missing, contact the relevant platform through its official website.

A wallet connection or transaction looks suspicious. What now?

Cancel requests you do not understand. Review and revoke unfamiliar token approvals using a reputable tool reached from the relevant blockchain's official documentation. For urgent risks, use your wallet provider's verified support channel. Never trust unsolicited "recovery" offers.

How can I tell whether a support message is genuine?

Navigate to the official website yourself instead of following unsolicited links. Verify the full domain, be cautious of urgency and giveaways, and ignore requests to install remote-access software or disclose wallet secrets.

A FEW GOOD HABITS

Keep your wallet yours.

Simple checks can help protect your assets and your account.

01

Check every domain

Use bookmarks for trusted sites and watch for misspellings or unexpected subdomains.

02

Review each request

Read transaction details and permissions in your wallet before you approve anything.

03

Use official channels

Get wallet apps and support links from the provider's verified website or app store listing.

NEED MORE HELP?

We're here to point you in the right direction.

For account or technical questions, contact support without including passwords, recovery phrases, private keys, or other wallet secrets.

Email Support